Politique de remboursement

 

At AMIRAL, we want you to be completely satisfied with your purchase. Our Return Policy is designed to provide you with the utmost confidence when shopping with us. Please take a moment to familiarize yourself with our guidelines: ​

1. Eligibility for Returns: We accept returns within 14 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.  

2. Initiating a Return: To initiate a return, please contact our customer support team through our contact form on the website or by emailing support@amiral.com. Provide your order number and details about the item you wish to return  

3. Return Process: Once your return request is approved, we will provide you with a return shipping address. Pack the items securely, include a copy of your order confirmation, and ship the package back to us. We recommend using a trackable shipping service to ensure that the return is safely delivered to us.  

4. Refund or Exchange: Upon receiving your return, we will inspect the items for eligibility. If the return is approved, you may choose to receive a refund to your original payment method or opt for an exchange. Refunds will be processed within 5 business days from the date of receiving the returned items.  

5. Exclusions: Final sale items are not eligible for returns or exchanges. We do not accept returns on items that show signs of wear or damage not caused by manufacturing defects.  

6. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

7. International Returns: For international returns, customers are responsible for all shipping costs, including return shipping and any applicable customs fees.  

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any associated shipping costs.  

9. Contact Us: If you have any questions or concerns about our Return Policy, please reach out to our customer support team through the contact form on our website or by emailing contact@amiralclothing.com

AMIRAL reserves the right to make changes to this Return Policy at any time. Please review this page periodically for updates.